Alchemane provides free shipping across India for all the hair pieces. Our manufacturing unit is in Chennai, India. However, all our packages are shipped from our main office in Mumbai, India. Prior to packaging and shipping, all the hair pieces are checked thoroughly to ensure there won’t be any returns. (Note: No returns are accepted on customized orders).
It takes approximately 1 to 5 working days to process each order. In case of clip- in extensions/ volumizers it takes 3 to 4 weeks (except customized hair pieces which take longer).
All orders are shipped between Monday to Saturday, with the exception of Sundays and public holidays. Kindly note, there can be a further delay of 1 to 2 working days in processing orders in case there’s any unverified information with your order, or if inaccurate addresses are provided. We request you to check all shipping and billing information before placing your order, to avoid any delays in processing.

Shipping policy

We use express shipping to ship all our orders. Your order may take up to 3 to 5 working days to be delivered to you (African countries take 7 to 15 working days). As soon as the order is shipped, shipping confirmation and tracking details will be provided to you via watsapp/ email. If any shipments do return to us for reasons such as wrong address, customer unavailable or customer rejected the parcel, you will be charged a penalty of 200 INR.

International orders

We are not responsible for any customs duties or taxes on your order upon delivery. We are not liable for any shipments rejected by the customer and don’t accept any returns on them.

Wrong address disclaimer

Make sure the address you entered is accurate and provide all the information required for it to be delivered to the correct address. We begin processing the order as soon as it’s placed so it becomes difficult for us to make any changes or cancel orders especially customized hair pieces. We do not accept cancellations on customized hair pieces. In case the address you provided was incorrect, you could get in touch with us at info@alchemane.com or call/ watsapp on +91 9967123333, and we will do our best to make the changes.

Delivered but not delivered

We provide a tracking number for all the shipments. If the order shows delivered but is not delivered, we suggest you contact your local courier service to investigate the issue. We are not responsible for such issues.

For returns and exchanges please click here

• We accept the return only if the product is in the same condition they were shipped out. (Should be properly packed again)
• We don’t give a refund however we will give store credit and ₹200 or 5%, whichever is higher, will be deducted for all the exchanges and returns, The store credit is a coupon code that can be used at the checkout, for your next purchase
• The product can be returned within 7 days of product delivered
• Once the product is received, your refund will be initiated (It may take up to 3-5 Business days to process the refund)
• Shipping charges for delivering back the product will be borne by the customer
• No return policy for international customers
• No Returns policy for customized orders (Minor changes can be incorporated with no additional cost)